Value Wellness Assessment & Therapies

Mental Health Support

Value Wellness offers tangible social work support along with a range of evidence-based therapies to effectively address specific mental health issues as well as other social stressors impacting on your wellbeing. 

At Value Wellness, we’re here to support individuals at every stage of life with a range of mental health and social challenges. Whether you're a young adult, an adult, or a senior, we offer compassionate and experienced care tailored to your unique needs.

We specialize in helping those dealing with Anxiety, providing strategies and support to manage and reduce anxiety. At Value Wellness, we make sure you have take-home strategies at each therapy session. 

 
Acknowledging and Addressing Social Stressors

We understand the impact of various social stressors on our mental health, including:

• Interpersonal Conflicts: Navigating and resolving relationship challenges.
• Social Isolation and Loneliness: Finding connection and support in difficult      times.
• Workplace Stress: Managing job-related pressures and burnout.
• Financial Hardship: Addressing the stress associated with economic difficulties.
• Cultural and Spiritual Impacts: Understanding and integrating cultural and      spiritual influences.
• Family and Carer Responsibilities: Balancing family duties with personal      well-being.
• Stress and Fatigue: Reducing stress and managing exhaustion.
• Social Expectations and Peer Pressure: Handling societal and peer-related stress.
• Grief and Loss: Supporting you through periods of mourning and adjustment.
• Discrimination and Prejudice: Providing support in the face of discrimination or bias.
• Major Life Changes and Transitions: Easing the impact of significant life      events.
• Social Media Pressure: Managing the effects of social media on mental health.
• Bullying: Offering support for those experiencing bullying.
• Child Safety Issues and Domestic Violence: Providing help and resources for these critical concerns.

 
Acknowledging and Support with Comorbid Health Conditions

We are equipped to support individuals with:

• Health Issues: Managing the impact of chronic or acute health conditions.
• Sleep Issues: Addressing difficulties with sleep and its effects on mental health.
• Sexuality and Gender: Supporting individuals in understanding and expressing their sexuality and gender.
• Substance Misuse: Assisting with drug, alcohol, and prescription medication challenges.
• PTSD and Trauma: Offering specialized care for those dealing with past trauma.
• Panic Disorder: Helping manage and reduce panic attacks.
• Chronic Pain and Illnesses: Integrating care for persistent physical pain and health conditions.
• Dementia and Delirium: Supporting individuals with cognitive challenges.
• Developmental Disorders and Learning Disabilities: Assisting with ADHD, autism spectrum disorder, dyslexia, and other developmental issues.
• Personality Disorders: Offering targeted support for various personality disorders.

At Value Wellness we will safely & compassionately explore important parts of your story which are meaningful: lifestyle factors, social support, psychological wellbeing, environment, strengths, values, culture and spirituality. 

Our Accredited Mental Health Social Workers use a range of comprehensive assessment tools to provide thorough evaluations of mental, emotional, and social well-being. These may include:

• Biopsychosocial Assessments: To screen and understand your strengths, supports, culture/spirituality, body, symptoms, emotional distress, and social factors affecting you
• Mental Health screening:
  · Kessler 10 (K10), Kessler 5 (K5)
  · Depression Anxiety Stress Scales (DASS 21)
  · Adverse Childhood Experiences Assessment (ACE)
  · Edinburgh Postnatal Depression Scale (EPNDS)
  Risk assessments & safety planning: to safely understand and help you protect yourself and others with a variety of issues like domestic and family violence, suicide, self-harm, risky behaviours & drugs and alcohol. Modified Scale for Suicidal Ideation (MSSI), Safeside or Beyond Blue safety plans.
• Developing Treatment Plans: Creating personalized treatment plans based on      assessment findings to address specific needs.
• Monitoring Recovery: Tracking progress and adjusting treatment strategies to      support effective recovery and well-being.

You can self-refer if paying privately (NDIS self-funded plans or requiring no Medicare rebate). You can book directly online or email us.

If you would like a Medicare Rebate you will need a Mental Health Care Plan from your General Practitioner so, please ensure you have a referral from your doctor before your first session. Then, you can book online or email us.

If you have a NDIS package and are plan managed, you can either self-refer or ask your support coordinator to refer you.  We require Plan Managers contact details and your name, date of birth and NDIS number before our first session.

Please discuss a WorkCover referral with your General Practitioner before our first session. We will need your referral with your Workcover number on it before our first session. Then, you can book online or email us.

For Employment Assistance Program (EAP) services please contact your EAP or organization to refer. Usually, your Employer may pay for 3 sessions. We will contact you if we have a referral from EAP.

 Value Wellness Provides Accessible Support for Your Social and Emotional Wellbeing

We transparently provide our costs for all our Individual Social Work Assessment and Therapy Interventions.

$215 per hour

Payment Options

We offer flexible payment options, including:

• Private Payment: Direct payment for individual sessions. This is for NDIS self-funded plans or if you are not requiring a Medicare rebate. We now have ability to accept payment plans for help with affordability. Please ask us for our policy.
• Medicare Payment with Rebate: Unfortunately, we no longer bulk bill. Eligible clients can claim a rebate of $85.20 per session for up to 10 individual sessions each      calendar year. 
• NDIS plan managed package: We require Plan Managers contact details and your name, date of birth, and NDIS number before our first session please.
• WorkCover covers costs of sessions (please seek advice regarding this)
• EAP services are paid for by your employer. Please ask your EAP service/employer about this.

We’re here to make your journey to better mental health as smooth and accessible as possible. Reach out to us to start your path to well-being today.

The most important part is that this is your space to feel heard, validated, and supported without judgment. There’s no right or wrong way to experience therapy—it’s about what works for you. 

When you walk in, the environment will be calm, safe, and supportive. You’ll be met with empathy and kindness. We hold no negative judgments. we will not pressure you and we practice the motto "good enough".

In the first session, we will introduce ourselves and get to know each other like share hobbies and interests. The therapist will explain our role, what happens in sessions, our background and our preferred style of therapies. We explain our scope of practice as a Social Worker (like we do not diagnose or prescribe medications). We will discuss some team boundaries, and we will explain our polices like privacy, and confidentiality and their limitations. You will be asked if you have any questions and if you understand what we have discussed, if you consent to treatment. 

We will ask if there are any family members, support people, carers or stakeholders that you would like us to contact or give/receive information. You do not need to retell your story if you have seen another therapist/service who can send their notes on to us. We just need written permission for this, and we can request information rather than you running around. Alternatively, we understand that therapy/information can be sensitive, and we respect if you wish for our sessions to remain private. We practice "nothing about me without me" so we won't be contacting/disclosing your information without your knowledge. We try our best to let you know who we have talked to about what. We try to cc you into emails for transparency.

You will be asked to complete consent forms and mental health questionnaire (including if there are any safety concerns).

You will always be given the opportunity to decide if we are the "right fit". We absolutely take no offence if we are not the professionals for you. We urge you to let us know (even via email/text) and we can recommend a better fit or you can feel free to take your referral to someone you choose who is a better fit for you. You need to genuinely feel like the therapist is someone who you can comfortably and truthfully open up about your thoughts, feelings and behaviour.

Together, we’ll create small, achievable goals to help you feel more in control of your anxiety and social stressors. This might involve practicing skills outside the session or focusing on specific situations that cause stress.

You’re the expert in your own life. The therapist will work with you, not at you. Expect to talk about what’s been happening, how anxiety shows up for you, and what you hope to achieve. There’s no pressure to share everything at once; it’s about going at your own pace. 

Your therapist will ask questions to get to know your unique experience of anxiety. Together, we will explore triggers, patterns of thinking, and how anxiety affects different areas of your life—whether it’s physical symptoms, racing thoughts, or emotional overwhelm. 

You won’t be rushed. We’ll check in regularly to ensure the approach feels right and is working for you. Your progress and comfort are always the priority. 

You will walk out of sessions with tangible, take-home strategies to practice out of session.

You may notice we take some notes. Therapists will record some brief notes for our memory of key assessment information and to make a thorough plan for your therapy.  Notes are typed and stored in a locked online Clinical Notes system with Australian Standards for Allied Health called Halaxy. If you ever need to access notes, please email us. We are transparent and happy to share with you. You are also welcome to take notes if you like.

Payments will be collected for session after session has completed.

We send a letter to your referrer and/or General Practitioner after the first session, 6th session and 10th session. We will recommend a set number of sessions for you according to our professional assessment and schedule of supports, however if circumstances change or if you voluntarily choose to stop sessions you can do this anytime. Please let us know via text/email so we can send a closure letter to you, your referrer and/or GP.

You can bring up things in life that keep you feeling struggle, pain, uncomfortable or anxious.

If you are feeling unsafe, please let us know and we can help.

Communication difficulties or relationship issues.

A major life event which has had an emotional impact on you.

Major life changes which you are adjusting to.

Embarrassing things that you wish to tell someone, but you don't want them to tell others.

Things you have been holding onto that you wish to hold lighter or let go of.

Thoughts of self-harm or suicide. We can help.

Feelings like lonely, sad, fear, angry, grief & loss, overwhelmed.

Concerns with drugs (illicit/prescribed) or alcohol.

Physical health issues.

Caring for someone who you love but you are tired, worried, frustrated, resentful, guilty.

We warmly welcome clients and their preferred parents, guardians, carers, or closest supporters to attend part (or all) of our first session. This allows us to gain consent, introduce ourselves transparently, explain our roles, complete screening surveys, and gather information for treatment planning. We also welcome these support people to any future sessions, if the client chooses to have them present.

If you ask us to communicate with or refer to a particular person or service, we’ll do our best to involve you in the process as much as possible. You’ll decide what information you want to share or withhold, and we’ll respect your privacy and confidentiality. We will never disclose personal information beyond what you’ve agreed, unless there’s an immediate or significant risk to your safety or someone else’s. In these rare situations, we have a duty of care to report and ensure your safety, but we’ll still aim to involve you in creating a safety plan, so that we maintain trust and transparency.

We value building trust by asking for your permission each time before sharing or seeking information from your parents, carers, or other important people in your life. We also fully respect your choice if you decline to involve others, unless safety is at risk. In these cases, we’ll always explain the steps we need to take and do our best to work together on any actions.

While it’s often ideal to involve both the client and their parents/guardians in the consent process for treatment, there are certain situations where your best interests may be served without their knowledge. If you choose not to involve them, or prefer that we don’t share information, we’ll carefully consider factors like:

• Clinical observations
• The level of risk to your safety or others
• Your rights and our professional responsibilities
• Our legal and ethical obligations
• Your capacity to make informed decisions, as evidenced by a doctor or specialist, or your Gillick Competency (for those over 16 who can consent without involving guardians)
• The complexity of your treatment plan
• Whether it’s essential to share information for your well-being

We recognize the important role of parents, carers, and other close supporters in providing input, contributing to treatment planning, and understanding your progress, with your consent. We’ll always be open with you about the limits of confidentiality and emphasize the importance of involving family or other trusted people when it comes to your safety. If someone close to you has concerns, we’ll discuss those openly together.

If you don’t have decision-making capacity, as evidenced by a letter from a doctor or specialist, we will still communicate with you and adjust our approach to match your level of understanding. Your guardian or attorney will be involved where appropriate, but we’ll ensure your voice is still heard. Even if you’ve been assessed as not having capacity for certain decisions, you still have the right to make choices about other aspects of your life, like what we discuss in therapy or which activities you engage in. Your choices and preferences will always be validated and respected by us.

We strongly believe in the principle of “nothing about me without me.” 

You’re central to every decision and discussion about your care.

Value Wellness uses other persons to provide some or all services, ONLY AASW social worker members and Australian-based virtual assistants. 

Value Wellness will have an agreed professional contract including Non-Disclosure Agreements (NDAs) with subcontractors. They abide by relevant QLD and national laws like Privacy Act 1988 (Cth), Workplace Health and Safety Act 2011 (QLD), Fair Work Act 2009, Anti-Discrimination Act 1991 (QLD). 

Subcontractors will obtain and maintain public liability and professional indemnity insurance. Value Wellness subcontractors act in line with our business ethos. 

Any work undertaken by Value Wellness subcontractors will be undertaken to the same standard as stated in this agreement. Any services provided by the subcontractor will be governed by terms and conditions of the sub-contractor’s contract.

Social Workers

Social workers will be suitably qualified, abide by industry standards like agree to confidentiality agreements. Social Workers are required to have AASW membership, insurance and working with children check. They will undertake the therapeutic tasks and social work within the schedule of supports. 

Virtual Assistants

Generally, virtual assistants are responsible for: administrative supports, customers service, project management, research and data analysis, content creation, technical support, personal tasks and financial management. Value Wellness virtual assistants act in line with standards of: Professionalism, ethics, communication, quality of work, time management, client relationship management, technical proficiency, continuous improvement and work-life balance. You may receive an email from them. If so, they will have their own email signature for clarity.

We respect your right to refuse subcontractors. Please let us know via email if this is the case. 

If you have feedback (compliment or complaint) about Value Wellness subcontractors, please let us know as soon as possible.

Value Wellness offers several programs.

Cool Kids Anxiety Program

10 sessions (1.5 hr each)

The Cool Kids Anxiety Program is a structured, evidence-based program designed to help children and adolescents manage anxiety through Cognitive Behavioural Therapy (CBT), with a particular emphasis on exposure therapy. 

The program aims to teach children, adolescents, and their parents’ practical skills to manage anxiety. It focuses on identifying and changing unhelpful thinking patterns and gradually facing feared situations (exposure), which helps reduce avoidance behaviours and build confidence. 

The Circle of Security® Parenting™ program   

8 sessions (1.5 hour each)

A reflection program. We help parents and caregivers   to better understand their child’s emotional world by learning to read and   respond to their child’s emotional needs; Support their child’s ability to   successfully manage emotions; Enhance the development of their child's   self-esteem; Honour inner desires for their children to be secure. This helps   give children a secure base from which the child can explore the world and a   safe haven to which they can return when distressed.

 Mindful Self-Compassion Therapy (MSC) 

 8 sessions (2 hours each)

Mindful Self-Compassion Therapy (MSC) is a therapeutic approach designed to cultivate self-compassion and mindfulness as a means to enhance emotional well-being and resilience. Developed by Dr. Kristin Neff and Dr. Christopher Germer, MSC combines principles of mindfulness and self-compassion to help individuals deal with challenging emotions and improve their relationship with themselves.

Carer Support

To assist client’s informal carers/family to gain support for carer stress, carer fatigue, compassion fatigue, burnout, indirect trauma. 

To increase self-care and self-compassion. 

Psychoeducation and skill building. 

Link with appropriate services

Compliments

If you are leaving a compliment thank you! We aim to help and support. We are glad you have received benefit from our professional services. We will use your feedback to continue a high standard of ethical and professional practice. It will be reviewed asap and annually for quality assurance and evaluation purposes.

Complaints and Disputes 

If you wish to leave a complaint, firstly, we are sorry! We take this seriously. We do not intend to cause harm or pain. We have genuinely good intentions to help you and make life easier for you. We thank you for informing us of your worries and we will use your feedback to grow and improve personally and professionally. 

Value Wellness Complaints Policy will be followed. A copy of our Complaints Policy can be provided. We will be in contact within 2 weeks (unless on leave). 

The Disability Act 2006 requires that Value Wellness must: 

∙ Have a clear process for managing complaints about our services 

∙ Ensure the people we support know how to raise a complaint; and 

∙ Report every year to the Disability Services Commissioner about the number of complaints we receive and how we managed these complaints.

Who to contact if there is a problem?

Please contact Value Wellness if there is a problem asap: 

0493173739, admin@valuewellness.com.au

If you are not satisfied or do not want to talk to us, you can contact:

1) Australian Association of Social Workers (03) 9320 1000,  Making a Complaint | AASW 

             If you are worried an AASW member social worker has engaged in unethical conduct or breached the AASW Code of Ethics 2020 you can make a complaint to the AASW Ethics Office, who will assess if your concerns can be progressed through the AASW’s Ethics Complaints Management Process. 

2) National Disability Insurance Scheme by calling 1800 035 544 , ndis.gov.au

3) Human Rights Commission 1300130670

               The Queensland Human Rights Commission helps to resolve complaints about: discrimination; sexual harassment; vilification; breaches of human rights by public entities; and reprisals for making a public interest disclosure.

Our Promise

Value Wellness recognises that people and their carers have a right to provide feedback to our staff and Director to raise suggestions, resolve grievances and commend good performance and encourages all stakeholders to speak up transparently. We will be in contact to respond to your feedback within 2 weeks (unless on leave).